You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. Describe your purchase order of the book Explain the importance of the book Say what you want the company to do for you.

#book #exam #preparation #time #e-commerce #company #purchase #importance

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Dear Sir, I am writing

this

letter to express my dissatisfaction regarding the level of effectiveness in carrying out customer services. Please allow me to elaborate on my situation in more detail. My name is Sara Khan, your customer with purchase order number 14578. I requested a set of books online from your company on the 20th of November, whereas the delivery of the parcel was expected within 5 days. Now, it has been one week since I made an online request but nothing has happened yet. What is more, I am sitting in the IELTS exam at the end of

this

month, and these books are highly recommended by IELTS teachers. I have made various calls to your customer care department and they assure me that I would get my parcel in a short moment of time.

Finally

, I would request you kindly expedite the delivery process, and make it in one to two days.

Also

, I understand from your website that in case of any unforeseen delay in the delivery process, I am eligible for a 50% discount on the purchase order. Looking forward

for

Change the preposition

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a prompt response. Yours Sincerely, Sara Khan

Fri Nov 22 2019

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

194 words

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