Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam,

Last

Monday I ordered a

cover

for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased

this

leather

cover

through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with

this

letter. The issue with the

cover

is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the

cover

supports the HTC Desire 12+ model and is an original leather product. So I’m sure

this

is a manufacturing flaw. As a solution, and because I really like the design and look of the

cover

, I am hoping that you will agree to replace it with a new and genuine one for free.

Otherwise

, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to

this

within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, John Smith