Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Dear Sir or Madam,
Last
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Monday I ordered a
cover
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for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased
this
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leather
cover
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through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with
this
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letter. The issue with the
cover
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is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the
cover
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supports the HTC Desire 12+ model and is an original leather product. So I’m sure
this
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is a manufacturing flaw. As a solution, and because I really like the design and look of the
cover
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, I am hoping that you will agree to replace it with a new and genuine one for free.
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, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to
this
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within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, John Smith
Submitted by Abhishek on

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