The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.

Summarise the information by selecting and report in the main features, and make comparisons where relevant.

Write at least 150 words.
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The pie
chart
Use synonyms
illustrates the percentage of
complains
Replace the word
complaints
show examples
about
the
Correct article usage
apply
show examples
bank of America in seven different categories,
while
Linking Words
the bar
chart
Use synonyms
depicts the average time required to solve complaints from Investigation Data to Final Action.
Overall
Linking Words
, it is immediately apparent that the highest proportion of
the
Correct article usage
apply
show examples
dissatisfaction made by
public
Add an article
the public
show examples
. It can
also
Linking Words
be seen that the average time taken
by
Change preposition
to
show examples
investigation
Replace the word
investigating
show examples
and
solve
Wrong verb form
solving
show examples
the cases
was
Change the verb form
were
show examples
from 3 to 6 months.
According to
Linking Words
the pie
chart
Use synonyms
, the highest percentage of dissatisfaction was reported by
public
Add an article
the public
show examples
more than 60%,
while
Linking Words
the government agencies made
complains
Replace the word
complaints
show examples
just
Change preposition
of just
show examples
over 11%.
Moreover
Linking Words
, 8%
objections
Change preposition
of objections
show examples
came from Insurance companies.
While
Linking Words
the Bank employees and Media figured equally 3
percent
Change the spelling
per cent
show examples
in the
chart
Use synonyms
, the lowest ratio of
complains
Replace the word
complaints
show examples
reported by
out of state
Add a hyphen
out-of-state
show examples
entities
about
Add a missing verb
was about
show examples
2%.
Additionally
Linking Words
, the rest proportion came from other resources.
As
Change preposition
With
show examples
a
Remove the article
apply
show examples
regard to
bar
Add an article
a bar
the bar
show examples
chart
Use synonyms
, the Bank required 6 months to tackle the objections in 2001, a month higher than
2000
Change preposition
in 2000
show examples
.
In contrast
Linking Words
, in
Linking Words
next
Correct article usage
the next
show examples
three years approximately 4 months
needed
Add a missing verb
are needed
show examples
to provide
suitable
Add an article
a suitable
show examples
solution
Fix the agreement mistake
solutions
show examples
to tackle them.

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Linking words: Don't use the same linking words: "while".
Vocabulary: Replace the words chart with synonyms.
Vocabulary: The word "chart" was used 5 times.
Vocabulary: The word "percentage" was used 2 times.
Vocabulary: The word "proportion" was used 2 times.
Vocabulary: The word "about" was used 2 times.
Topic Vocabulary:
  • Customer service
  • Complaint resolution
  • Data trend
  • Source of complaints
  • Average handling time
  • Online platform
  • Telephone service
  • In-person interactions
  • Efficiency
  • Automated systems
  • Customer satisfaction
  • Bank's reputation
  • Improvements
  • Anomalies
  • Outliers
  • Benchmark
  • Resolution rate
  • Processing time
  • Service channels
  • Feedback mechanism
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