The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.

Summarise the information by selecting and report in the main features, and make comparisons where relevant.

Write at least 150 words.
The pie
chart
illustrates the percentage of complaints about the Bank of America in seven different categories,
while
the bar
chart
depicts the average time required to solve complaints from Investigation Data to Final Action.
Overall
, it is immediately apparent that the highest proportion of
the
Correct article usage
apply
show examples
dissatisfaction made by
public
Add an article
the public
show examples
. It can
also
be seen that the average time taken
by
Change preposition
to
show examples
investigation
Replace the word
investigating
show examples
and
solve
Wrong verb form
solving
show examples
the cases
was
Change the verb form
were
show examples
from 3 to 6 months.
According to
the pie
chart
, the highest percentage of dissatisfaction was reported by the public more than 60%,
while
the government agencies made
complains
Replace the word
complaints
show examples
just
Change preposition
of just
show examples
over 11%.
Moreover
, 8%
objections
Change preposition
of objections
show examples
came from Insurance companies.
While
the Bank employees and Media figured equally 3
percent
Change the spelling
per cent
show examples
in the
chart
, the lowest ratio of complaints reported by
out of state
Add a hyphen
out-of-state
show examples
entities
about
Add a missing verb
was about
show examples
2%.
Additionally
, the rest proportion came from other resources. As
a
Remove the article
apply
show examples
regard
to
Change preposition
apply
show examples
the bar
chart
, the Bank required 6 months to tackle the objections in 2001, a month higher than
2000
Change preposition
in 2000
show examples
.
In contrast
, in the
next
three years approximately 4 months
needed
Add a missing verb
are needed
show examples
to provide suitable solutions to tackle them.
Submitted by hsnsara751 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Linking words: Don't use the same linking words: "while".
Vocabulary: Replace the words chart with synonyms.
Vocabulary: The word "chart" was used 5 times.
Vocabulary: The word "percentage" was used 2 times.
Vocabulary: The word "proportion" was used 2 times.
Vocabulary: The word "about" was used 2 times.
Topic Vocabulary:
  • Customer service
  • Complaint resolution
  • Data trend
  • Source of complaints
  • Average handling time
  • Online platform
  • Telephone service
  • In-person interactions
  • Efficiency
  • Automated systems
  • Customer satisfaction
  • Bank's reputation
  • Improvements
  • Anomalies
  • Outliers
  • Benchmark
  • Resolution rate
  • Processing time
  • Service channels
  • Feedback mechanism
What to do next:
Look at other essays: