In recent years, many local shops have closed because customers travel to large shopping centres or malls to do their shopping. Is this a positive or negative development.

Based on recent trends, we can observe that people are more inclined to shop in large shopping malls as compared to smaller shops or local markets.

As a result

, many small shops are experiencing loss and are forced to shut down. In my opinion, it is a positive step towards development and modernization, which will be illustrated in

this

essay. Nowadays, customers are more educated and socially aware as compared to the past. They prefer spending their money

at

Suggestion

in

places where they have

better

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the best

shopping experience. Not only shopping malls provide better customer service, but they promise better offers and discount to their customers. They focus on training their employees to maintain strong customer relationship and are committed to provide better service and support. In comparison to small retail shops, they have better return

polices

a plan of action adopted by an individual or social group

policies

as well. To illustrate, most of the supermarkets these days are promoting 10 day return policy on a similar

footprints

Suggestion

footprint

to that of online shopping. Another positive aspect of large stores is that they act as a one stop place to purchase all the basic amenities. Whether it is groceries or apparel, everything can be found under the same roof.

Additionally

, they are extremely organized and each commodity section can be distinguished from the other based on the clear markings and instructions throughout the store. It gives the customers

flexibility

Suggestion

the flexibility

and satisfaction to walk around the store, compare different products and select the most suitable item to add in their cart.

For instance

, best Price stores across India are really appreciated for their

goods

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good

organization as well as the variety of products. To conclude, I would like to emphasize that these large shopping

centers

an area that is approximately central within some larger region

centres

have proven to be a boon for their customers and are contributing significantly towards modernization and overall development. It is time for the owners of small shops to value the importance of customer satisfaction and work to improve in

this

direction.