You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

Dear Sir or Madam, Good day. I hope my letter finds you well. I am
Dr.
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Dr
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Mohamed Hawas from X company, and I am writing to you regarding my company's recent all-day meeting reservation in your
hotel
. The meeting took place on the 4th of July, and the participants at the meeting expressed their admiration for the quality of services in the
hotel
. Relevantly, they especially liked the
hotel
's welcome gestures that were offered in the meeting room
,
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and the professional attitude of the
hotel
's staff.
On the other hand
, the participants at the meeting were not fully satisfied with the quality of
food
. Specifically, they had been complaining about the temperature and diversity of
food
during the meeting, till the staff in the meeting room spotted the issue and acted
accordingly
.
However
, as we are satisfied
about
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with
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the overall experience in your
hotel
, I would like to suggest that the
hotel
can provide more diversity in the
food
menu offered for meeting
reservation
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reservations
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.
Also
, it would be great to continuously check for the temperature of
food
. Thank you a lot in advance, and I am looking forward
for
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to
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your kind response and future cooperation. Yours Sincerely,
Dr.
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Dr
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Mohamed Hawas
Submitted by m_hawas on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • Compliments
  • Ambiance
  • Professionalism
  • Hospitality
  • Quality
  • Variety
  • Freshness
  • Catering
  • Menu options
  • Dietary requirements
  • Feedback
  • Survey
  • Collaboration
  • Improvements
  • Rectify
  • Gastronomy
  • Culinary
  • Hospitality industry
  • Client satisfaction
  • Constructive criticism
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