There have been some problems with the bus servicing, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company, in your letter: 1. Describe what the problems are 2. Explain how these problems are affecting you 3. Suggest what you would like the company to do

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

• Dear + name
• Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

• Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
• Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.