You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Dear Mr and Mrs Williams, I am writing in regards to the complaint I have received from you recently. My sincere apology for the inconvenience and problem caused due to my actions and I assure you that I will be more careful in the future about it. I started learning the
piano
recently. As you may know, I work full-time and the only free time I am able to dedicate to my classes is weekends. I have hired a
piano
teacher to teach me during the weekends and I am sorry that the noise reached your flat. I am sorry about the inconvenience I caused
to
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you and Mrs Williamds. I did not expect the sound of my
piano
to be so loud and reach your rooms. I totally understand your position and request you to accept my sincere apologies. As a solution, I have decided that I will continue my
piano
classes at my tutor's house
instead
of mine.
This
way I would be able to continue my practice and not disrupt you. I hope
this
unpleasant situation hasn’t hurt our friendship. Yours sincerely, Alfred Harris
Submitted by lindsayguo872 on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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