You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear sir, I am writing regarding the external
keyboard
, I bought
last
week from your store. It had been working fine for a few days, but suddenly some of the alphabetic and the numeric keys stopped working. I work from home as an online customer support technician and I chat with the customers online and since my external
keyboard
is malfunctioning,
consequently
I am using my laptop’s
keyboard
, which is very inconvenient.
Hence
, I am unable to effectively communicate with the customer and making more efforts to type. As soon as possible, I want the device to be replaced with a new
keyboard
and delivered to my home address. I hope you will understand and make
required
Correct article usage
the required
show examples
efforts to resolve the issue. Regards, Shivdutt

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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