You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear sir, I am writing regarding the external
keyboard
, I bought
last
week from your store. It had been working fine for a few days, but suddenly some of the alphabetic and the numeric keys stopped working. I work from home as an online customer support technician and I chat with the customers online and since my external
keyboard
is malfunctioning,
consequently
I am using my laptop’s
keyboard
, which is very inconvenient.
Hence
, I am unable to effectively communicate with the customer and making more efforts to type. As soon as possible, I want the device to be replaced with a new
keyboard
and delivered to my home address. I hope you will understand and make
required
Correct article usage
the required
show examples
efforts to resolve the issue. Regards, Shivdutt

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Essentional vocabulary list for IELTS Writing 7+

Learn how to write high-scoring essays with powerful words.
Download Free PDF and start improving you writing skills today!
What to do next:
Look at other essays: