IELTS Writing Correction Service /
Writing Samples /
Band 5.5

You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,

#product #store #work #manager
I'm writing to you regarding a watch which I purchased
last
 week from your store.
Although
 it was working properly when I bought it,
but
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suddenly it stopped working. I've been a regular customer
to
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of
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 your store for many years and I have been calling through telephone to your store, but no one is picking the call nor responding by any means.
Hence
, I request you until you take
an
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appropriate action against your service team which are really poor in giving
the
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customer feedback. While purchasing it was said that customer feedback is good, quick but I'm dissatisfied with your team.
In addition
 to
this
, I couldn't get a guaranteed watch. Even though I was impressed with the watch mechanism and its features, for which I paid the cash instantly.
However
, I want a full refund amount to watch or it should be replaced by the new watch. I'll be hoping for your side that reevaluate action will be taken against your team.
Furthermore
, I hope, I would get a quick and positive response from your side. I look forward to hearing from you. Your's Sincerely, Mohammed.

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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