Dear Sir or Madam,
I am writing to you to let you know that I had a very unpleasant flight while travelling through your airline, more precisely, the morning flight of Monday 26 March 2019 destination India. While the comfort on the plane was excellent, the services on-board were very unprofessional. I hope you will consider my complaint favourably.
Let me explain the situation. The trouble started when food started to be served. Prior to that, everything was great; I had a cosy window seat and was being served refreshments whenever I requested. Upon receiving my lunch,
, I was horrified to find that I was served prawns. While booking my tickets with your company staff, I clearly mentioned that I am allergic to seafood and made a specific demand for a vegetarian meal. As
, the cabin crew did not have any additional meal to allocate to me and
I had to travel an
flight without consuming anything.
Would you kindly offer me
compensation? I would much prefer a partial refund of the
price or an upgrade the
time I travel by your airline.
, I would like your company to take strict actions against your officer for the mistake which could have cost me serious health issues.
Thank you for your consideration.