You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following: - Describe the flight - Explain what was the problem - ask how this issue can be solved

Dear Sir or Madam, I am writing to you to let you know that I had a very unpleasant flight while travelling through your airline, more precisely, the morning flight of Monday 26 March 2019 destination India. While the comfort on the plane was excellent, the services on-board were very unprofessional. I hope you will consider my complaint favourably. Let me explain the situation. The trouble started when food started to be served. Prior to that, everything was great; I had a cosy window seat and was being served refreshments whenever I requested. Upon receiving my lunch,
however
, I was horrified to find that I was served prawns. While booking my tickets with your company staff, I clearly mentioned that I am allergic to seafood and made a specific demand for a vegetarian meal. As
such
, the cabin crew did not have any additional meal to allocate to me and
therefore
I had to travel an
8 hour
Add a hyphen
8-hour
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flight without consuming anything. Would you kindly offer me
a
Correct article usage
apply
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compensation? I would much prefer a partial refund of the
fare
Correct your spelling
fair
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price or an upgrade the
next
time I travel by your airline.
Furthermore
, I would like your company to take strict actions against your officer for the mistake which could have cost me serious health issues. Thank you for your consideration. Yours faithfully, Alex
Submitted by mbapm.17bpt on

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Topic Vocabulary:
  • unpleasant experience
  • inconvenience
  • unsatisfactory service
  • flight details
  • boarding process
  • cabin crew
  • in-flight amenities
  • discomfort
  • resolution
  • compensation
  • refund
  • sincere apology
  • customer satisfaction
  • travel experience
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