You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following: - Describe the flight - Explain what was the problem - ask how this issue can be solved

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Dear Sir or Madam, I am writing to you to let you know that I had a very unpleasant flight while travelling through your airline, more precisely, the morning flight of Monday 26 March 2019 destination India. While the comfort on the plane was excellent, the services on-board were very unprofessional. I hope you will consider my complaint favourably. Let me explain the situation. The trouble started when food started to be served. Prior to that, everything was great; I had a cosy window seat and was being served refreshments whenever I requested. Upon receiving my lunch,

however

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, I was horrified to find that I was served prawns. While booking my tickets with your company staff, I clearly mentioned that I am allergic to seafood and made a specific demand for a vegetarian meal. As

such

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, the cabin crew did not have any additional meal to allocate to me and

therefore

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I had to travel an

8 hour

Add a hyphen

8-hour

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flight without consuming anything. Would you kindly offer me

Correct article usage

apply

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compensation? I would much prefer a partial refund of the

fare

Correct your spelling

fair

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price or an upgrade the

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time I travel by your airline.

Furthermore

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, I would like your company to take strict actions against your officer for the mistake which could have cost me serious health issues. Thank you for your consideration. Yours faithfully, Alex

mbapm.17bptThu Mar 05 2020

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5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

223 words

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Topic Vocabulary:

unpleasant experience
inconvenience
unsatisfactory service
flight details
boarding process
cabin crew
in-flight amenities
discomfort
resolution
compensation
refund
sincere apology
customer satisfaction
travel experience

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