You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir or Madam, I am writing

this

letter to

compliant

an often persistent bodily disorder or disease; a cause for complaining

complaint

about the food which

i

refers to the speaker or writer

I

consumed

last

weekend on 01st March, in your

resturant

a building where people go to eat

restaurant

restaurants

situated in the City Centre Mall, I came along with my family to dine in your

hotel

and I was shocked

with

Suggestion

by

your staff

behviour

manner of acting or controlling yourself

behaviour

. Let me explain in detail. I already had a confirmed reservation and

bourght

obtain by purchase; acquire by means of a financial transaction

bought

my close relative along with my own family to celebrate my promotion I received at my company. After reaching your premises I requested

receiption

the manner in which something is greeted

reception

man

to take

Suggestion

take

me to my table.

Instead

of checking about my confirm booking, your staff

repplied

react verbally

replied

rudly

in an impolite manner

rudely

stating there is no reservation in my name. Even I went to your

hotel

manager they were of no help. My entire

celebration

Suggestion

celebratory

mood was completely spoiled by your

hotel

team attitude. It was too

embarassing

hard to deal with; especially causing pain or embarrassment

embarrassing

in front of my family members. I wish to report

about

Suggestion

on

this

incident to

resturant

a building where people go to eat

restaurant

association and

also

report in

local newspaper

Suggestion

the local newspaper

a local newspaper

with complete turmoil I had to face in the

resturant

a building where people go to eat

restaurant

restaurants

. I want

top managament

Suggestion

the top management

top management

from

Suggestion

of

hotel

chain should

appoligies

defend, explain, clear away, or make excuses for by reasoning

apologise

apologize

apologies

for the behaviour and

also

terminate

incooperative

unwilling to cooperate

uncooperative

in cooperative

staff as it is not only bringing bad name to the

hotel

but

also

to

entire place

Suggestion

the entire place

. I appreciate, Your entire management can check the video recording of the day and take

stringint

demanding strict attention to rules and procedures

stringent

astringent

action. Thanking you for your consideration. Yours faithfully, Mohammed Abdul Wahab.