There have been several complaints about the reception area where visitors to the company arrive. The manager has asked for suggestions on how the reception area could be improved Please write a letter to our manager. In the letter • Describe the complaints • Say why the reception area is important • Suggest how the reception area could be improved

This

is regarding the dissatisfaction which has been reported by the visitors about the company’s

reception

area

. The complaints are mostly about lack of sitting

area

,

also

there were about the size of the room as there are a large number of clients and some of them have to stand outside due to lack of space and

lastly

number

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a number

the number

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of staff available at the

reception

desk are not sufficient to guide multiple clients efficiently. As it is said that

first

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the first

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impression is the

last

impression! The

reception

area

plays a crucial role

for

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in

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the reputation of the company whenever a customer enters the company’s premises If I may, there are a few suggestions to improve the

area

such

as, there is a spare room

besides

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beside

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the

reception

area

which can be used for its expansion as well as some coaches should be added along with a few company magazines or newspapers as a leisure activity and

also

increasing the number of staff handling the entrance. Awaiting your reply, Thanking you, Yours sincerely,