You ordered an equipment online. However, when you received, it was damaged. Send a letter to the manager of the company about these details and write what you want the manager to do.

Dear Sir or Madam, I am writing with regard to the order #23568CH. I bought a smart watch in your online store yesterday. The watch has many interesting features and the most value from my point of view is the possibility to measure heart rates during intensive training. Yesterday, when I receive my order it seemed that everything was working perfectly.
However
,
this
morning I’ve had an interval training and discovered that heart rate measurements do not work in the watch. To be honest, I was highly disappointed as I am preparing for the Ironmen race and I need to fix my readings for analysis. As I am aware, you did not have the same watch at your store because I received a discount for purchasing the
last
one. That’s I would appreciate it, if you suggest something similar at a comparable price and change the watch I’ve bought on a working one. I hope
this
matter will receive your immediate attention. Thank you in advance for your kind cooperation. Yours sincerely,
Submitted by Sunny on

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