You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter • give details of what was wrong • explain what you had to do to overcome the problem at the time • say what action you would like the manager to take

Dear Sham, I am writing

this

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letter to show my concern about the

room

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service. I have recently booked a

room

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in your hotel for my trip. It was a really hot day

,

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apply

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when I reached

at

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the hotel

room

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, I found out that the air condition in the

room

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is out of order. Let me explain

further

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, I called the

room

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service and enquired about the cooling system. The

room

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service showed a quick response and called the contractor to fix the air

condition

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conditioner

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.

However

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, the contractor said it is requiring a replacement and cannot be repaired.

Therefore

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, I asked to change the

room

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but unfortunately, there all the rooms were booked for that night in the hotel.

Thus

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, I had to sleep in

a

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hot weather without any air conditioning. I would like you to take serious action on

this

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and fix the faulty item in the

room

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to the earliest possible so that

others

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other

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customers can avoid the consequences.

Moreover

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, because I spent a night in unbearable hot weather, I would ask for a refund of my amount. Thank you for your consideration. Yours faithfully, Yasir