IELTS Writing Correction Service /
Writing Samples /
Band 6.5

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: - describe the problem with the equipment - explain how this problem is affecting your work - say what you want the shop or company to do

#work #home #piece #equipment #job #shop #company
I am writing
this
 letter to complain about a malfunctioning
laptop
 I bought from your store
last
 year. I am working as a Project Manager for XYZ Company and for the
last
 two months, I have been working from home for personal reasons. The
laptop
’s keyboard has not been working properly since
last
 week. The keys have to be pressed hard so I am making extra efforts to avoid spelling mistakes. To my horror, yesterday evening during my Skype session with an international client, some of the keys stopped working totally. I have been managing work by connecting an external keyboard to the
laptop
, which takes longer to operate and is cumbersome. I have to finish some important projects by
next
 week so it is crucial for me to get
this
 problem fixed immediately. I request you to replace my
laptop
 as soon as possible with another fully functional
laptop
 with
necessary
Add an article
the necessary
show examples
 software installed.
Also
, please do not forget to install a browser security program. Looking forward to hearing from you. Yours Sincerely, XYZ
Submitted by Dp on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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