You work at home and have a problem with a piece of equipment that you for your job. Write a letter to the shop or company to witch supplied the equipment. In your letter -describe the problem with the equipment -explain how this problem is affecting your work -say what to want the shop or the company to do

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Dear Mr Petropoulos, How are you? I hope that
this
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e-mail finds you well. The purpose of
this
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report is to inform you about the problem with the printer machine. The matter with
this
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equipment is that all printings are being printed with bed quality. It is difficult to see the information written in the document because are erased.
Also
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, the colours are changed,
for example
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, the red colour is looking
rose
Correct article usage
a rose
show examples
. Please, find attached some documents with the issue that I cited. In reason of
this
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complication, I have had a lot of problems with the clients. To exemplify, they can not see clearly the contents in the graphs because of the damage in the colours.
Additionally
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, they do not understand the conclusions of the reports in reason of the absence of some letters.
As a result
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, I have received several
complains
Replace the word
complaints
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of
Change preposition
about
show examples
them and, in some
case
Fix the agreement mistake
cases
show examples
,
cancellation
Correct article usage
the cancellation
show examples
of contracts. To avoid future damages, I would be grateful if you buy a new printer or, depending on the company's budget, send a technician to solve the problem. Please feel free to contact me if you would like any
further
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information. All the best, Alessandra Campos
Submitted by alessandra60 on

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Topic Vocabulary:
  • malfunction
  • warranty
  • technical support
  • disruption
  • productivity
  • defective
  • turnaround time
  • customer satisfaction
  • troubleshooting
  • inconvenience
  • repair service
  • replacement unit
  • defect
  • urgency
  • compensation
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