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Writing Samples /
Band 5.5

You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager.

#product #store #work #manager
I believe you are the customer services manager of City Electronics in Cambridge, and so I am writing to complain about a digital camera I bought from you on
12 th
Correct your spelling
12th
 March 2015.
Although
 I have followed all the directions in the manual, I find that the camera does not focus or zoom properly, meaning
that is
 not fit for purpose. I have emailed and phoned your store several times to complain, but nobody has taken ownership of the problem so far. I
therefore
 ask you to issue an immediate refund of the price (my receipt is attached)
onto
Change preposition
to
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 the credit card that I paid with. I am
also
 requesting that you send a courier to collect the camera from my home address, as I am reluctant to use
the
Correct article usage
apply
show examples
regular mail to return it to you in case of
further
 damage. Would you kindly reply in writing by return, confirming that these steps will be taken and that the refund and collection are planned to go ahead, with the anticipated dates
.
Change the punctuation
?
show examples
 I have been a loyal customer for the past three years, and I am confident that you will take all steps to keep my custom.
Submitted by tejakondapalli88 on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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