You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing
this
letter to bring to your notice about a charger I recently ordered from you. I have received a faulty product and I would like to have it replaced. I ordered a charger for my phone on 12th October from you and the
order
number is #12345678. I have
also
paid for the
order
using my Paypal account. I was excited to receive the
order
on the same day but once after I opened it, I noticed that the pin on the adapter was broken and because of
this
I am unable to use the product. I regularly
order
from your site and never have I faced any issue like
this
and it is indeed disappointing to see
such
an established company sending faulty products like these. So I request you to replace my product with a new one as soon as possible. If you need any more details you can contact me at xxxxxxx. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully John Doe
Submitted by Shravya.vijayadurai on

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Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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