You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter: Tell the store where you live & what happened. Explain the problem with the laptop. State what action you would like the store to take.

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Dear Sir or Madam, I am writing to you from a tiny university town where I recently purchased a

laptop

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from your store in

the

Correct article usage

show examples

large city about 2 hours away. I was thrilled to find a good deal on the

laptop

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and eagerly brought it back to my town to start using it for my academic work.

However

Linking Words

, I am extremely disappointed to report that after only a week of use, the

laptop

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has completely stopped working. Despite my efforts, the

laptop

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does not even switch on, leaving me unable to access the important assignment I had been working on all week. I am reaching out to request your assistance in resolving

this

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issue promptly. As a student with impending deadlines, it is crucial for me to have a functioning

laptop

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to complete my assignments and coursework. I kindly ask that you either provide a replacement

laptop

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or repair the current one at no additional cost to me. I hope for a swift resolution to

this

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matter as I rely heavily on my

laptop

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for my studies. I trust that your store will uphold its commitment to customer satisfaction and provide the necessary support to rectify

this

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situation. Thank you for your attention to

this

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matter. Yours faithfully, Arthur

omondavlat91Fri Aug 02 2024

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coherence cohesion

While the letter is logically structured and highly coherent, a little more detail about any troubleshooting steps you tried could enhance the comprehensiveness of your problem explanation.

task achievement

Your response is complete and your writing tone is very suitable. However, including details such as the exact date of purchase and a reference or receipt number could strengthen your request.

coherence cohesion

Your letter is logically structured, making it easy to follow your argument.

coherence cohesion

The greeting and closing are appropriate and well-executed.

coherence cohesion

Each paragraph focuses on a single idea, making the letter clear and concise.

task achievement

You provided complete information about what happened, the problem, and the action you desire.

task achievement

The tone of your letter is polite and professional, which is very suitable for this type of correspondence.

2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

210 words

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