You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter: Tell the store where you live & what happened. Explain the problem with the laptop. State what action you would like the store to take.
Dear Sir or Madam,
I am writing to you from a tiny university town where I recently purchased a
laptop
from your store in the
large city about 2 hours away. I was thrilled to find a good deal on the Correct article usage
a
laptop
and eagerly brought it back to my town to start using it for my academic work.
However
, I am extremely disappointed to report that after only a week of use, the laptop
has completely stopped working. Despite my efforts, the laptop
does not even switch on, leaving me unable to access the important assignment I had been working on all week.
I am reaching out to request your assistance in resolving this
issue promptly. As a student with impending deadlines, it is crucial for me to have a functioning laptop
to complete my assignments and coursework. I kindly ask that you either provide a replacement laptop
or repair the current one at no additional cost to me.
I hope for a swift resolution to this
matter as I rely heavily on my laptop
for my studies. I trust that your store will uphold its commitment to customer satisfaction and provide the necessary support to rectify this
situation.
Thank you for your attention to this
matter.
Yours faithfully,
ArthurSubmitted by omondavlat91 on
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coherence cohesion
While the letter is logically structured and highly coherent, a little more detail about any troubleshooting steps you tried could enhance the comprehensiveness of your problem explanation.
task achievement
Your response is complete and your writing tone is very suitable. However, including details such as the exact date of purchase and a reference or receipt number could strengthen your request.
coherence cohesion
Your letter is logically structured, making it easy to follow your argument.
coherence cohesion
The greeting and closing are appropriate and well-executed.
coherence cohesion
Each paragraph focuses on a single idea, making the letter clear and concise.
task achievement
You provided complete information about what happened, the problem, and the action you desire.
task achievement
The tone of your letter is polite and professional, which is very suitable for this type of correspondence.