You were recently impressed by a staff member at a supermarket. Write a letter to the manager of the supermarket. In your letter: • Describe the situation • Explain how you were helped • State what you are going to do as a result of this good experience

Dear Sir / Madam, I am writing to you to praise one of your

staffs

Fix the agreement mistake

staff

show examples

named Stephen due to my recent experience at your outlet. My experience is as follows: I visited your customer service department on the 15th of June to claim the warranty of an oven, which was procured almost a year ago. Your staff Stephen has offered an incredible example of customer service

that is

rare

now-a-days

Correct the word

nowadays

show examples

. My purchase of the oven

in

Change preposition

apply

show examples

the

last

year was found faulty;

therefore

, I returned my purchase as it was within the warranty period, and Stephen served me with my transaction receipt.

Subsequently

, he contacted the supplier and managed

replacement

Add an article

the replacement

show examples

of the product;

thereafter

, he contacted me to return my oven. His sense of responsibility surprises me.

Mouth

Add an article

The mouth

show examples

of words is the best advert tool for any business;

consequently

, I already mentioned

numerous

Change preposition

to numerous

show examples

local friends about my customer service experience in your outlet.

Therefore

, it ought to assist you to increase your annual turnover.

Furthermore

, I will publish my incident in the local newspaper to enhance your business reputation. I am awaiting your response in case you require any clarification regarding

this

. Yours faithfully, Ryan Smith