IELTS Writing Correction Service /
Writing Samples /
Band 6.5

You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,

#piece #furniture #store #town #item #manager
I would like to express my dissatisfaction with the recent purchase made in your store. I noticed the
item
 was damaged immediately after the furniture was delivered. The detail of the purchase as follows. I bought the
item
 at the Colombo store on 15th Dec 2021. The description of the
item
 is a red
color
Change the spelling
colour
show examples
 with a two-seater sofa. The payment was made in cash for the furniture ad delivery. I checked the showcased pieced at the store. It was perfect but not the delivered one.
Furthermore
, mentioning the damage in detail, the right side of two sofa legs are wrecked. I believe it cannot be repaired. It would have been broken during transportation.
Finally
, I am requesting to replace the furniture in five days. Whereas we are planning for a family gathering which will be in seven days. You can collect the damaged stuff from my home address.
Also
, I am informed that the return or replacement policy can be acceptable within six weeks from the billing date. Since I am a usual customer I appreciate your quick response to my letter and replace the
item
 on time.
Submitted by mailtoritika.chandwani on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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