Write a letter of complaint to the owner, Mark Davies, explaining why you feel the experience was unsatisfactory and what you would like to be done

Dear

Mr.

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Mr

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Mark Davies, I am writing to express

my

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the

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disappointment

of

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with

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my experience in your

restaurant

Mugshot Restaurants Bristol, which is located in England, Bristol BS1 1U Bin, Street St.Nicholas number 18.

To begin

with, I went to the

restaurant

on a busy night but I had made my reservation three days earlier.

However

, when I arrived at the

restaurant

and asked for my table, I was answered that there was no reservation on my name.

That is

untrue because I have the confirmation email on my phone.

Moreover

, I waited an hour and a half to be given a table which was just

next

to the kitchen and everybody there was yelling. I found that extremely unpleasant as I went there to have a meal and relax. To make matters worse, the

behavior

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behaviour

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of the hostesses and waitresses was deeply offensive. They were extremely rude as I asked if there was another table that we could possibly get. They even attempted to kick us out of the

restaurant

because we wanted to talk to the manager. As you can see, I am really upset about what happened there. I must insist that I receive a full refund of my meals there that night,

in addition

to written apologies from the staff which was working

this

shift. Yours sincerely, Elena Borisova