Write a letter of complaint to the owner, Mark Davies, explaining why you feel the experience was unsatisfactory and what you would like to be done

Dear

Mr.

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Mr

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Mark Davies, I am writing to express

my

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the

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disappointment

of

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with

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my experience in your

restaurant

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Mugshot Restaurants Bristol, which is located in England, Bristol BS1 1U Bin, Street St.Nicholas number 18.

To begin

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with, I went to the

restaurant

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on a busy night but I had made my reservation three days earlier.

However

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, when I arrived at the

restaurant

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and asked for my table, I was answered that there was no reservation on my name.

That is

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untrue because I have the confirmation email on my phone.

Moreover

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, I waited an hour and a half to be given a table which was just

next

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to the kitchen and everybody there was yelling. I found that extremely unpleasant as I went there to have a meal and relax. To make matters worse, the

behavior

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behaviour

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of the hostesses and waitresses was deeply offensive. They were extremely rude as I asked if there was another table that we could possibly get. They even attempted to kick us out of the

restaurant

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because we wanted to talk to the manager. As you can see, I am really upset about what happened there. I must insist that I receive a full refund of my meals there that night,

in addition

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to written apologies from the staff which was working

this

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shift. Yours sincerely, Elena Borisova