You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear Sir or Madam, I am writing
letter regarding the two products that I have purchased from the company’s website. Actually, I have received different items than
Correct pronoun usage

It seems that there is a pronoun problem here.

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I have ordered, it seems to be a mistake done. In fact, it is the
time I am dealing with your enterprise. As a matter of fact, I chose two dresses from your store and ordered them from the attached website mentioned on the page. Indeed, one of the clothes is a white silky dress that has red flowers which gave it an attractive appearance.
, the other is a black short outfit that I picked it up for
Correct article usage

It seems that there is an article usage problem here.

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evening occasions. Actually, I would ask
Change preposition
for an

It seems that preposition use may be incorrect here.

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explanation from your side about what happened.
, I would request an answer to know if the mistake has
Add a missing verb
been done

It seems that you are missing a verb. Consider adding it.

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by your employees or by the delivery company.
, I have left a complaint message on the page but I received no replies. I would suggest that the HR department informs the staff to search if they sent the wrong order.
, I would ask if it is possible to send me again my purchased items,
, I request from your enterprise to return my money and
Remove the article

The indefinite article, a, may be redundant when used with the uncountable noun compensation in your sentence. Consider removing it.

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financial compensation for my waste time. Your prompt action will be highly appreciated. Faithfully yours,
Change the punctuation

The abbreviated title Mrs. seems to be punctuated incorrectly. Consider changing the punctuation.

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Ghina Tarhini
Submitted by eng.ali.hammoud.26 on

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