You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.
It seems that there is a pronoun problem here.
It seems that there is an article usage problem here.
It seems that preposition use may be incorrect here.
It seems that you are missing a verb. Consider adding it.
The indefinite article, a, may be redundant when used with the uncountable noun compensation in your sentence. Consider removing it.
The abbreviated title Mrs. seems to be punctuated incorrectly. Consider changing the punctuation.
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