You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take

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Dear Sir or Madam Manager, I am writing
this
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letter to draw your attention to a serious problem I faced during my stay in your
hotel
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last
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week. Let me start by providing some details about the occurred. Considering the time of the year, which is Autumn, I would assume that the
hotel
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is prepared for any unnormal weather conditions,
such
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as extremely colder temperatures.
However
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, what I and other clients went through were rooms and
hotel
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facilities with no adequate heating system. As to actions made to overcome
this
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issue, we had to void other areas of the
hotel
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rather than our rooms and cover ourselves with more clothes. To have a proper sleep, two additional blankets were provided, which was quite efficient to keep us warm,
although
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it was very uncomfortable to sleep with all that weight on us.
Finally
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, I would appreciate it if the
hotel
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initiates an inspection of the heating system to avoid any
further
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problems in severe winter, as well as a formal apology from the
hotel
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owner to all the clients staying at the
hotel
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during that period. I looking forward to a response regarding
this
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issue. Yours faithfully, Christina Smith

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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