IELTS Writing Correction Service /
Writing Samples /
Band 8

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. In your letter, describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

#complaints #reception #area #visitors #company #manager
Dear Sir, I hope
this
 letter finds you well. I am writing to outline the complaints that have been made about the reception area, as well as to suggest several improvements to be implemented. Many visitors expressed their dissatisfaction with our company’s reception area. Since it is not spacious and overcrowded, there are not enough tables to fill in the various papers and chairs to be seated while waiting to be called.
In addition
, there is only one receptionist operating with plenty of questions which leads to the place being overcrowded. Obviously, the area where visitors arrive is extremely important as it is the image of the company, and give the
first
 impression about the organization.
As a result
, it is beneficial to equip the place with additional furniture for visitors to use and
lastly
, hiring a
second
 receptionist would be advantageous. I am looking forward to the change being implemented. Yours sincerely, X
Submitted by mynamesnut on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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