You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

Dear Sir, I am a loyal and regular customer of your online store. I am writing to ask for the information about your company’s return and

refund

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policy because I am not able to locate the policy webpage on your website. Let me elaborate, recently, I have purchased a black colour Samsung mobile from your online store on 5th March 2020. Yesterday, the product was delivered to my home address. But, unfortunately, I am quite disappointed with the product because the phone defected.

Therefore

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, I would like to

refund

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the amount for my purchase.

Furthermore

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, I would like to inform you that I bought the aforementioned product for my wife’s birthday and now I am planning to buy another attractive gift for her

thus

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, I would really appreciate it if you could initiate a

refund

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within three days. As you know, the

refund

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amount is $1500 and I will only be able to buy the gift after the payback. I look forward to hearing from you at the earliest. Yours faithfully, Vishal Sharma