You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

Dear Sir, I am a loyal and regular customer of your online store. I am writing to ask for the information about your company’s return and
refund
policy because I am not able to locate the policy webpage on your website. Let me elaborate, recently, I have purchased a black colour Samsung mobile from your online store on 5th March 2020. Yesterday, the product was delivered to my home address. But, unfortunately, I am quite disappointed with the product because the phone defected.
Therefore
, I would like to
refund
the amount for my purchase.
Furthermore
, I would like to inform you that I bought the aforementioned product for my wife’s birthday and now I am planning to buy another attractive gift for her
thus
, I would really appreciate it if you could initiate a
refund
within three days. As you know, the
refund
amount is $1500 and I will only be able to buy the gift after the payback. I look forward to hearing from you at the earliest. Yours faithfully, Vishal Sharma
Submitted by ikramwith483 on

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Topic Vocabulary:
  • dissatisfied
  • refund policy
  • customer relationship officer
  • defective
  • substandard quality
  • urgent
  • original form of payment
  • refund request
  • urgency
  • return process
  • advertised standards
  • clarification
  • refund timeline
  • return authorization
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