There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses.

Dear Sir/Madam, I am writing

this

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letter to you regarding the problems faced recently with the bus service in Churchill over the past two weeks. The following problems have severely impacted my commute to work.

Firstly

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, the

buses

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are extremely unreliable. The

buses

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are 20 minutes behind the schedule mentioned on the application.

Secondly

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, the drivers have started following new routes which again have not been updated on the application, nor are the passengers made aware of the de-route in advance.

Lastly

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, the interiors of the

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are not well-maintained and are often dirty. In my opinion, I would strongly suggest that the company should update the application with the revised timelines and routes, to improve the reliability of the bus service and the passenger journey.

Additionally

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, it would be great if you could outsource a cleaning and maintenance agency to sanitize the

buses

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at regular intervals. I hope you would take the required measures to improve the bus service in Churchill. Thank you. Yours faithfully, Yukta Muthreja