You recently bought a new Television online,However when it arrived you found that it had a problem.You called the customer services,but were not satisfied with the responce. Write a letter to the company ,In your letter. Introduce yourself Explain the situation. Explain what you want the company to do.

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Dear Sir or Madam, My name is Naomi Umami. I am a regular and loyal customer of your online store. I am writing

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letter to report the faulty TV that I purchased from your company on Tuesday

last

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week. The item was Sony's Aquos TV and I ordered it on 1st March 2022. I received the product yesterday. Unfortunately, I am quite disappointed with the product because it doesn't seem to turn on even after I made sure the buttery is fully charged. I made a phone call to your customer service and explained the situation, and they told me they will send someone to fix

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problem within two days.

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, I am disappointed to say that none of your staff has come to fix

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. I would like you to contact me as soon as possible. If I can not have the TV fixed by the end of

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week, I would like to return the product and receive a refund for the amount for the purchase. I look forward to hearing from you immediately. Yours faithfully, Naomi Umami

yyuriennTue Mar 15 2022

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3
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

182 words

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