You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: 1)describe the problem with the equipment 2)explain what happened when you phoned the shop 3)say what you would like the manager to do

Dear Sir/Madam, I recently bought an electric rice cooker from your shop. I am writing

this

letter to express my dissatisfaction that the equipment did not work and when I called your customer care for the assistance they did not respond well. I bought the 'Mini's Cook Well' - electric rice cooker on Apr 10th 2022.

Firstly

, when I plugged in there was an electric shock with fumes and it stopped working.

In addition

to that, I notice that there were quite a few scratches on the back panel. I gave a call to the customer care number given in the instruction leaflet provided along with the cooker, but the support assistant wasn't able to provide enough information if I would be given a replacement. Given the aforementioned list of issues with the equipment, I would like you to provide a full refund. The purchase order number is PRAPR102022.I am hereby attaching a copy of the purchase bill for your reference. I am looking forward to hearing from you soon. Yours Sincerely R