You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

Dear Sir or Madam, I am writing to inform you that I have recently received a letter from your

bank

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, and an envelope which was supposed to contain my new

bank

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card

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. Unfortunately, no

card

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was enclosed in the envelope when I opened it. I am hoping that you would issue me another

card

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and hold the delivered one to stop any misuse. I have been maintaining a savings

bank

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account with your Deportaire branch since 2018 and my account number is SA25874210. Immediately after the occurrence, I telephoned the

bank

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to explain the problem, but I could not get through to the right department, even though I waited in line for over half an hour, which was extremely annoying. In the letter, you asked me to acknowledge the receipt of the

card

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, but obviously, I cannot do

this

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as I have not received it. I am now worried because the lost

card

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might cause trouble. What if the

card

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is misused? Will the

bank

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be responsible for that? You should cancel or hold

this

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card

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so no one else can use it. Please

also

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send me a new

card

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by secure means. I hope to hear from you soon. Yours faithfully, Beck Turner