You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

Dear Sir or Madam, I am writing to inform you that I have recently received a letter from your

bank

, and an envelope which was supposed to contain my new

bank

card

. Unfortunately, no

card

was enclosed in the envelope when I opened it. I am hoping that you would issue me another

card

and hold the delivered one to stop any misuse. I have been maintaining a savings

bank

account with your Deportaire branch since 2018 and my account number is SA25874210. Immediately after the occurrence, I telephoned the

bank

to explain the problem, but I could not get through to the right department, even though I waited in line for over half an hour, which was extremely annoying. In the letter, you asked me to acknowledge the receipt of the

card

, but obviously, I cannot do

this

as I have not received it. I am now worried because the lost

card

might cause trouble. What if the

card

is misused? Will the

bank

be responsible for that? You should cancel or hold

this

card

so no one else can use it. Please

also

send me a new

card

by secure means. I hope to hear from you soon. Yours faithfully, Beck Turner