You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

Dear Sir/Madam, I am writing in connection with a letter that I have received from the bank to acknowledge receipt of a new
card
.
However
, on opening the envelope, I found that the
card
was missing. I applied for a new
card
last
month. As per the bank, I should have received it by now as I require it for making a few transactions at my institute as they accept online fees only.
Furthermore
, I am worried about its misusage.
Moreover
, it would be better if you could guide me on the necessary actions that you would take to stop any fraudulent activity on
this
card
.
Besides
, It would be better if you could block
this
card
immediately and initiate a request for its replacement. Due to already caused inconvenience, I would like to pick the
next
parcel up from head office only. I am looking forward to hearing from you as I require
this
card
immediately in order to make payments at my university. Your's sincerely, Gurpreet Kaur
Submitted by gurpreetmann1994 on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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