You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter give details of the camera and where you bought it explain what has happened say what you want him/her to do about it

Dear Sir, I am writing to you inform you that that multifunctional black camera I bought at Rob's Store when I was travelling to Mexico on the 1st of February, is not accompanied by some items that James Milton, the local seller, informed me of. The camera sold should have 2 orange Bluetooth phones as described on its receipt.

Nevertheless

, when I opened up the box, there was just one, which made me feel sad, once the other one I would gift my mother.

Furthermore

, I miss the 48Gb SD Card he told me I would gain in case of buying more than 60 dollars. Prior to buying

this

gadget, I took his email to notify him if everything goes well, but I have emailed him a few times, but I have had no return. I hope it is not a scam and would appreciate knowing how the company will handle

this

. I thereby would like to know how both of us can proceed with

this

happening. As I am in Brazil now, coming back to Mexico City may not be affordable for me.

Therefore

, I might consider a refund plan to straighten up

this

problem, but still open to other possibilities. I will look forward to hearing from you any time soon. Yours sincerely, Pedro Costa.