You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say – What the problem was and when it happened – What the swimming pool staff have done about it – Suggest your own solution to the problem.

Dear Sir or Madam , I am writing to complain about the water condition at the pool, which was bitterly cold. I have been using your complex for several years now.

This

morning, as I went

in

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into

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the water, I noticed that it was quite a bit colder than usual. Looking at the pool board, I realized that the temperature posted was 63 degrees Fahrenheit! Chattering teeth, shivering muscles, sitting at the gutter, and not wanting to step in again.

Although

I asked the staff to rectify the situation, I was treated with indifference, and no apologies were given.

As a result

of your

center's

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centre's

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mismanagement, I have come down with a bad cold. I worry that you are putting people's health at risk. It seems that profit is more important than customer experience. Please address the issue and reassure me that it was a "one-time" thing. And consider some form of compensation for members. Yours Faithfully , Faeze Fathollahi