You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter, describe the problem with the equipment explain how this problem is affecting your work say what you want the shop or company to do

Dear Sir or Madam, I am writing

this

letter to complain about the headphones which I bought in your shop located in a shopping mall called Mega Silk Way on 29th April. Since I work at home and am a part of a team, I normally have a meeting via Zoom with my teammates in the morning.

However

, the headphones pose some difficulties.

First

of all, the sound is unclear and

this

leads to underperformance at work due to the fact that I simply do not hear properly what is my assignment.

Moreover

, occasionally I notice that my microphone is off while I am speaking about what I have done previously. The fact of the matter is that because of missing some words during meetings, I did not hear the exact date which was the deadline of a current project.

Therefore

, I am unable to meet the deadline leading to poor accomplishment at work. I would appreciate it if you could replace my headphones or I would like to receive a full refund. I would be most grateful if you could reply as soon as possible so that

this

matter can be resolved to everyone's satisfaction. Yours faithfully, Alice Smith.