You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter Say why you are writing and how you feel Explain what happened Tell them what you would like them to do.

Dear Sir or Madam, I am writing

this

letter to express my dissatisfaction with the non-response to my letter dated 16.01.2022 about complaining about the unacceptable behaviour of your staff during my recent ride

last

week. I expect a fair reply from a reputed firm to address the customer complaints within a stipulated time as mentioned in your terms and conditions.

However

, I feel discomfortable travelling safely with your esteemed tour

company

anymore. The incident took place when I booked a taxi for commuting to my office where the

driver

reached by half an hour late. I politely asked the

driver

to pick up my friend which was three kilometres reroute from the actual path and he demanded an extra fare of Rs. 300 which I agreed upon. Surprisingly when we reached our office he handout the fare receipt with additional Rs 1000 and which ended up in arguments and misbehaviour. I would like the

company

to make an immediate note of

this

driver

Mr Kumar with vehicle KL-05 AF 7969, he should be morally suspended from work as a misbehaviour punishment.

Also

, I would like to receive a formal apology from the

driver

and

company

to avoid any

such

situations in future.

This

way the customers can assure the business relationship with your

company

in the future occasions. I look forward to hearing from you soon Yours faithfully James Joseph.