IELTS Writing Correction Service /
Writing Samples /
Band 7.5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
Dear Sir or Madam, I usually shop online and frequently prefer your site for procuring electronic items, clothes and snacks. In
this
 instance, I am writing in connection with a broken product received from your online platform.
Last
 weekend I ordered an exorbitant cell phone for my spouse. After unboxing I realised that it had a deep crack on the display screen. I was disappointed because the packaging was not sturdy for a fragile item.
Moreover
, the virtual store did not give any instructions to the delivery person to carry it meticulously.
Hence
, I want a full cashback for the mobile phone
however
 you could neglect the delivery charges. I have selected the return option on the site for sending back the product. Looking forward to getting the issue resolved by receiving the refund. Yours faithfully, Devika
Submitted by vaidyadevika1 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: