You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, complaining about the service you received.

Dear Sir or Madam, I`m writing to draw your attention to the recent bad experience I ended up facing while I was trying to admit my
daughter
to Hemas hospital.
Last
week my
daughter
was suffering from a severe stomach ache,
therefore
I decided to take her to the emergency department.
Firstly
, before even asking what exactly was wrong with my
daughter
, they asked to me make some payments which sound really unprofessional.
Secondly
, they asked us to sit while they were preparing a bed.
Although
my
daughter
was in
an
Correct article usage
apply
show examples
agony of pain, they constantly ignored us,
moreover
, they took almost two hours to arrange the bed for her to lie down.
Finally
, it took another two hours for the doctor to turn up. It was a very unpleasant experience and I am quite shocked how the hospital staff could behave in
such
an unprofessional manner. I demand you to look into
this
matter very seriously,
hence
this
behaviour could lead the patients` situation much worse.
In addition
, I need a prompt reply with what action you decided to take and what changes you made in order to improve service quality. Failure to do so, I am happy to lodge a complaint to the department of health. Yours faithfully Migara Wickramasinghe
Submitted by migara.dak on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • emergency department
  • severe stomach pains
  • urgent medical attention
  • extensive waiting period
  • ignored by staff
  • delay in treatment
  • emotional distress
  • unsatisfactory service
  • immediate action
  • formal complaint
  • patient care
  • hospital protocol
  • adequate attention
  • prompt response
  • better service provision
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