You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter, » explain why you are writing » express concern about the missing card » ask them what they intend to do

Dear Sir or Madam, I am writing
this
in response to the letter that I received from your bank asking to confirm whether I received the bank
card
that I requested a few weeks back. I did not receive it and now I am concerned about it.
To begin
with, I will explain why I desperately need
this
card
. I was hoping to make an online payment by using
this
card
, it was the semester payment to my university. Now I am hopeless in doing that.
Moreover
, I am afraid of falling the
card
into the wrong hands, because it has the access to all money that I have saved in the bank account.
Therefore
, I kindly request you to deactivate the
card
as soon as possible preventing its misuse.
Secondly
, It would be great if you can assist me in paying the semester payment. I would appreciate your immediate attention to
this
matter, and I look forward to hearing from you. Yours sincerely, Supun
Submitted by sprabasara on

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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