You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, – give the details of your journey, including the date, time and where you sat – explain the problems that happened and express your dissatisfaction – ask about what action will be taken to improve the service

Dear Sir/Madam,

Last

week on

twenty-fifth

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the twenty-fifth

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of July, I travelled from Banaras to Delhi as a passenger on the

train

Jan Shatabdi express PNR number 425-0034612 in

A-class

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the A-class

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compartment presumably under your management. I experience several

inconvenience

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inconveniences

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and problems throughout the long and strenuous journey. I would like to make an official complaint.

Firstly

, the

train

was delayed one hour due to

malfunction

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a malfunction

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with the door.

In addition

to

this

,

train

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the train

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had to stop several times throughout the journey due to technical issues. Due to

this

, I reached

to

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Delhi four hours late than

the

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apply

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planned.

Secondly

, the

train

was overbooked, and my respective seat was broken, and I was shifted to

second

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the second

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class compartment which was not clean as per the prescribed standards, doors locks were broken, and washroom

smell

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smells

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were spread all over the compartment and on the top of

it

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,it

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people were spitting on the floors. I hope that you can appreciate that I have had a terrible experience with your company, and I look forward to reading in your reply about what action you intend to take. Yours sincerely, Nidhi Anand