There have been several complaints about the reception area where visitors to the company arrive. The manager has asked for suggestions on how the reception area could be improved Please write a letter to our manager. In the letter • Describe the complaints • Say why the reception area is important • Suggest how the reception area could be improved

Dear Sir/Maam, Few complaints have been thrown in your

company

, regarding on the state of the

reception

area

and you want suggestions of how can it be improved. I'm writing

this

letter to provide an opinion regarding the matter.

First

of all, the complaints are all about the appearance of the

reception

area

and

it's

Replace the word

its

show examples

cleanliness. The floor is not clean, you can even see footprints here and there. The sofa in the waiting

area

is

also

dusty and not arranged properly. The aircon, sometimes not functioning and you resort to the electric fan which, I might add, is not really helpful in certain events when the weather is too hot. Taking care of the

reception

area

is important for a

company

, it is the

first

line of defence of how the

company

will get treated by their clients. If the clients observe that the place is comfortable and relaxing they will be impressed and will

also

think that the

company

is of high quality. The

first

impression

last

and making a good impression on the clients is necessary in order for the

company

to grow. I suggest that you should assign some of the staff in charge of cleaning in the

reception

area

. Have them check from time to time if the surroundings are clean and in order. If there are times, the main aircon will not function, make sure there's a replacement in place. Most of all, always greet and smile when talking to a customer, for it will give them a good impression that the staff are nice and friendly, and they will come back for more. I hope

this

feedback will be of help to you, Yours truly, Angel