You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

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Dear Sir or Madam, I am writing
this
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letter to express my dissatisfaction with the Sony
laptop
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that I purchased from your city centre branch 2 months ago. As the new financial year started, my company asked us to purchase a new
laptop
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for the working purpose. When visiting your store, I was captivated by the latest Sony computer, so I decided to buy it immediately.
However
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, after 4 days of using
this
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laptop
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, I realized that I was unable to save various types of documents occasionally
such
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as word and excel.
This
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issue has affected my work productivity and professional attitudes.
For example
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, I could not find the financial report that I have completed and saved when I was having a meeting with my clients. You can imagine how devasted and embarrassed I was. Based on the fact, I except my current
laptop
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can be replaced by a new
laptop
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that does not have any system issues at the earliest possible opportunity.
In addition
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, I believe I am entitled to compensation for the inconvenience that
this
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equipment caused. If you would like to discuss my issue
further
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, please contact me without hesitation. I am looking forward to hearing from you. Yours faithfully, Nina Guan
Submitted by strawberry.guan on

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