You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear Sir or Madam, I am writing

this

letter to express my dissatisfaction with the Sony

laptop

that I purchased from your city centre branch 2 months ago. As the new financial year started, my company asked us to purchase a new

laptop

for the working purpose. When visiting your store, I was captivated by the latest Sony computer, so I decided to buy it immediately.

However

, after 4 days of using

this

laptop

, I realized that I was unable to save various types of documents occasionally

such

as word and excel.

This

issue has affected my work productivity and professional attitudes.

For example

, I could not find the financial report that I have completed and saved when I was having a meeting with my clients. You can imagine how devasted and embarrassed I was. Based on the fact, I except my current

laptop

can be replaced by a new

laptop

that does not have any system issues at the earliest possible opportunity.

In addition

, I believe I am entitled to compensation for the inconvenience that

this

equipment caused. If you would like to discuss my issue

further

, please contact me without hesitation. I am looking forward to hearing from you. Yours faithfully, Nina Guan