You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint.. In your letter, you should tell: Say why you are writing and how you feel Explain what happened Tell them what you would like them to do.

Dear sir or madam, I hope you are doing well. I am writing

this

to express my dissatisfaction with the unacceptable behaviour of your personnel. I am Amin Mahmoodipour,  one your company subscribers that asked for a taxi to the airport yesterday morning. The

first

negative note that I should draw your attention to is that the driver was late about 10 minutes. I and my family were in front of the door and when he got to our location, I objected to why he was late. To make it worse, he responded in

such

an offensive way that my child burst into tears and I had to keep her calm till we got to the destination. Being late to get to the gates, We could hardly convince the flight team to accept our tickets because we were late. After that, I called the customer service office

for

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several times and,

,

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unfortunately

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,unfortunately

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no one was responsible for my complaint. I

also

sent an email to explain what happened at that time and I recognized that the email service is outdated too. Having

such

problems, I would like to make an appointment with the company manager to know more about them. Perhaps I could make some suggestions for your team members ,especially the mentioned driver, I think it is useful to guide your personnel to take part in some interchange classes to get more about how to behave politely. I am looking forward to receiving from you soon. Faithfully yours.