There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir or Madam, I am a regular user of your transportation service and take your

buses

to travel to and from my office on weekdays. I am writing to bring to your attention a few critical issues inflicted upon me and other commuters who use your service. I am hoping you would address these issues promptly.

First

, during the

last

couple of weeks, your

buses

are making recurring delays and

this

is affecting our arrival at our workplaces on time. To add more grief, a few

buses

do not arrive at all. A number of times, I had to wait for more than an hour and

then

hail a taxi to reach my office.

Finally

, some

buses

are full when they arrive, and

as a result

, cannot take any more passengers from the Victoria Bus Stand.

This

situation forces me and many other travellers to either take the congested bus and stand all the way in a miserable condition or wait for the

next

bus. I believe if

this

keeps happening, it would reduce people's trust in your service. I suggest that you add a few more transport to accommodate the passengers and manage the timetable rigidly. Thank you for giving the matter your attention, and I hope to hear your reply soon. Yours faithfully, John Andrews