There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir or Madam, I am a regular user of your transportation service and take your

buses

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to travel to and from my office on weekdays. I am writing to bring to your attention a few critical issues inflicted upon me and other commuters who use your service. I am hoping you would address these issues promptly.

First

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, during the

last

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couple of weeks, your

buses

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are making recurring delays and

this

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is affecting our arrival at our workplaces on time. To add more grief, a few

buses

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do not arrive at all. A number of times, I had to wait for more than an hour and

then

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hail a taxi to reach my office.

Finally

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, some

buses

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are full when they arrive, and

as a result

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, cannot take any more passengers from the Victoria Bus Stand.

This

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situation forces me and many other travellers to either take the congested bus and stand all the way in a miserable condition or wait for the

next

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bus. I believe if

this

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keeps happening, it would reduce people's trust in your service. I suggest that you add a few more transport to accommodate the passengers and manage the timetable rigidly. Thank you for giving the matter your attention, and I hope to hear your reply soon. Yours faithfully, John Andrews