You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: •Describe the problem you had with the tickets, •Say why you were unhappy with the staff, •Suggest what action the train company should take, You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam, You get 20 minutes to complete this task.

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Dear Sir or Madam, I am writing to express my dissatisfaction regarding an issue I encountered with train tickets purchased from your company, which caused significant inconvenience during my recent visit to Vienna. I had purchased five tickets for my family a week in advance for a train departing to Barcelona.

However

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, upon arriving at the Vienna Central Station, your staff claimed that the tokens were invalid, even though I provided all relevant booking references and confirmation codes. The tickets vividly displayed valid dates and codes, but the staff even refused to verify them on your system. I am deeply unhappy with the way

this

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situation was handled

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because the irresponsibility of your personnel caused unnecessary stress and disruption to my family’s plans.

For

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this

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reason, I kindly request a full refund for my payment and a formal apology for the inconvenience caused.

Additionally

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, I urge your company to investigate

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incident and take steps to ensure

such

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issues do not transpire in the future. Thank you for your attention to

this

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matter. I look forward to your reply. Yours faithfully, Abraham Streeter

majid.ebadiMon Mar 03 2025

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task achievement

Your letter effectively addresses all parts of the task, clearly describing the problem, your dissatisfaction, and the action you are requesting.

coherence cohesion

The paragraphs are well-structured and focused on single ideas, allowing for easy reading. Each paragraph flows logically to the next, contributing to overall coherence.

task achievement

The tone of your letter is polite and formal, which is appropriate for a complaint to a company.

coherence cohesion

You have presented your arguments clearly, making it easy for the reader to understand your situation and your requests.

5
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

183 words

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