You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Hello Manager, I regret to write

this

letter to express a concern regarding the purchase of a fridge which I bought from your store on 10th street of New west city.

Firstly

, During the demo, everything looks great, but when I unpack and try to use it at home

then

I was completely terrified and blown away by the huge noise and functioning method.

In addition

, I called your store and none of them answered my calls politely despite the multiple attempts.

Furthermore

, When called the store, I received an unprecedented response from one of the employees,

In addition

, they are not caring about customer service as they just sold products and wash their hands which is not at all acceptable and I did not even think in my dream

this

kind of experience. As you heard, I would like to return

this

product without any

second

thought as

this

not going to help anymore. Having said that, I would really appreciate it if you could provide some training to your employees on how to talk and behave with the customer. I look forward to hearing a response to

this

request. Hope it will come soon. Yours Sincerely, Lakshmi.