There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ..........., You should write at least 150 words.

Dear Sir or Madam, I am writing to express my
disappointing
Replace the word
disappointment
show examples
about the service of your company, and
this
issue caused me
have
Add the particle
to have
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s several
trobles
Correct your spelling
troubles
show examples
problem
Change to a plural noun
problems
show examples
.
Firstly
, I take
bus
Add an article
a bus
the bus
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to my workplace every weekday and
this
is the
directly
Replace the word
direct
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way for me to go to my office. Actually, I usually use your bus stop notification
apps
for checking the recently
time table
Correct your spelling
timetable
show examples
. Even though
,
Remove the comma
apply
show examples
the accuracy of the information from the
apps
is probably on time,
but
Correct word choice
apply
show examples
it has more fault
timer
Fix the agreement mistake
timers
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since two weeks ago.
Secondly
, I
have
Unnecessary verb
apply
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got
a wrong information
Remove the article
wrong information
a piece of wrong information
show examples
from the
apps
on
Change preposition
apply
show examples
two weeks ago, and I completely
Correct your spelling
understand
unsderstand
Correct your spelling
understand
that maybe have a mistake in
while
Add an article
a while
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.
However
, I have gotten the wrong
arrived
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arrival
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time of the bus continuously
after
Change preposition
over
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the days. I was frustrated and disappointed
for
Change preposition
with
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this
problem. I have tried to contact your customer service hotline. Unfortunately, your staff could not
gave
Change the verb form
give
show examples
me
a
Change the article
an
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answer that why the
apps
have
not
Correct your spelling
no
show examples
accuracy
Replace the word
accurate
show examples
. In
additional
Replace the word
addition
show examples
, I have
lated
Correct your spelling
related
to my workplace
a
Change preposition
for a
show examples
few
day
Change to a plural noun
days
show examples
.
Finally
, I suggest your IT support team
to
Remove the particle
apply
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check your
apps
, if there might have some
buds
Correct your spelling
bugs
show examples
, and please check your system regularly to avoid the fault information. I looking forward to hearing your
reponse
Correct your spelling
response
for my opinion
,
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apply
show examples
and
accurated
Correct your spelling
accurate
the problem. Yours Faithfully, Ms Cheung
Submitted by keikeisumsum on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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