You recently bought a children’s toy online but when it arrived it was damaged. Write a letter to the manager of the toy shop. In your letter: • describe what the problem with the toy is • suggest how the damage may have happened • say what you would like the manager to do

Dear Sir or Madam, I have recently purchased a Drawing Board with a stand from your website for my 2 years old daughter. I was so excited, and eagerly waiting for its delivery but when I got it, I found that the stand on which the board has to be kept had a broken leg. I felt so bad as it
has
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ruined my surprise for my kid. In my opinion, your shopkeeper has not checked it before packaging
,
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and delivered it without checking its quality. As you know it is not a fragile material which can be broken while shipping, so I am sure it is your salesperson's negligence that he sent
this
product without checking its parts in detail.
Moreover
, I have noticed that there has to be one box of colours as a free gift which I did not find in the package. So, I would request you to please replace my product in 1-2 days and
also
provide me
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colour pallet too.
However
, I want to request you to kindly keep an eye on quality checks as
this
could cause a big issue in the future for your company. I hope you will take immediate action on my request. Yours Sincerely, Shikha
Submitted by shikha_dhingra on

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