You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter Describe what you purchased Explain why you are not happy with the purchase Tell them what you would like them to do about the situation

Dear Sir/ Madam, I am writing

this

letter to complain about my

last

purchase from your company online on October 1, 2022. I ordered a glass jar with a lid from the brand called CRYSTAL which cost 199 pounds. My order reference number is TY990SE for more details.

Additionally

, I paid 35 pounds for express delivery. Today,the delivery person dropped the item on my doorstep without informing me.

Moreover

, when I found it and while I opened the package of the item, the lid of the glass jar was broken. I am so disappointed with your logistics service. Usually, all delivery people make a call and deliver it directly to the customer and make sure that the product has been given to the right person. On top of that, the item is chipped due to mishandling or poor package.

Hence

, either I want to replace

this

product immediately or else return the money back to my credit card account as soon as possible. I will be travelling back to my home by

next

week, so I need

this

to be sorted out by

this

week itself. Looking for your prompt action. Yours faithfully, Maria